• Information Technology

  • Technology - May 2024

    Posted by SUSD Communications on 5/2/2024 5:00:00 PM

    This month, we are sharing essential reminders to ensure that your students’ SUSD device remains functional and ready for next school year while it’s home for the summer:

    1. Keep Devices Cool: Store your devices in air-conditioned locations and avoid leaving them in hot cars or direct sunlight.
    2. Avoid Liquids and Food: Keep devices away from liquids and food to prevent accidental damage.
    3. Monitor the Power Adapter: Don’t misplace the power adapter it’s crucial for keeping your device charged.
    4. Access Learning Resources: Visit the IT Department website for helpful information on accessing learning resources from home.
    5. Summer Support: If you encounter technical issues during the summer, reach out to the IT Help Desk at 480.484.HELP (4357).

    Additionally, consider the optional Device Protection Plan (DPP). Similar to other checked-out resources, students are responsible for damaged or missing items beyond typical wear and tear. Plan details for the current school year are available on the IT Department website. The coverage for this year extends until the start of the next school year, allowing families to sign up for another year of protection when school begins in the fall.

    Questions? Contact the IT Help Desk at 480.484.HELP (4357). 🖥️📞

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  • Ready, Set, Test: Ensuring SUSD Devices Are Good to Go

    Posted by SUSD Communications on 4/1/2024

    Annual, statewide standardized assessments continue this month.

    In today’s digital age, the role of technology in education is pivotal for SUSD scholars. Each student is equipped with a school-issued device to facilitate learning, communication, and teamwork. While we embrace the Bring Your Own Device (BYOD) initiative, it’s crucial to note that state-required assessments mandate the use of school-provided devices. Regular use of these devices for educational tasks guarantees they remain current with updates and function flawlessly when testing time arrives. For specific information about ensuring your student’s device is up to date, check out the Testing Preparation page of our Student Help Center.

    The night before a test, it is important that students AND their devices are well rested. Tuck in your child and plug in the device overnight so that both are FULLY CHARGED and perform their best on testing day!  

    To learn more about the assessments students participate in, by grade level, check out the SUSD Assessment and Accountability webpage or this informational page for parents from the Arizona Department of Education.

    Read more at The SUSD Source

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  • Ready, Set, Test: Ensuring SUSD Devices Are Good to Go

    Posted by SUSD Communications on 3/1/2024

    Ready, Set, Test: Ensuring SUSD Devices Are Good to Go

    As spring approaches, SUSD students gear up for annual, statewide standardized assessments, which kick off this month and extend into April.

    In today’s digital age, the role of technology in education is pivotal for SUSD scholars. Each student is equipped with a school-issued device to facilitate learning, communication, and teamwork. While we embrace the Bring Your Own Device (BYOD) initiative, it’s crucial to note that state-required assessments mandate the use of school-provided devices. Regular use of these devices for educational tasks guarantees they remain current with updates and function flawlessly when testing time arrives. For specific information about ensuring your student’s device is up to date, check out the Testing Preparation page of our Student Help Center.

    The night before a test, it is important that students AND their devices are well rested. Tuck in your child and plug in the device overnight so that both are FULLY CHARGED and perform their best on testing day!  

    To learn more about the assessments students participate in, by grade level, check out the SUSD Assessment and Accountability webpage or this informational page for parents from the Arizona Department of Education.

     

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  • Student “Passphrase” Requirements in SUSD

    Posted by SUSD Communications on 2/1/2024

    This month, we are sharing the news about the changing of student password policies for some Scottsdale Unified School District students. This change is designed to continue safeguarding our students' online accounts and data.

    Beginning this month, when students in grades 6-12 change their password, they will be required to create a passphrase of at least 15 characters. A passphrase is a sentence or a phrase that is easy to remember, but hard for hackers to guess. Examples of a passphrase are "I love pineapple pizza!" or "My favorite color is blue." Passphrases are more secure than passwords because they are longer and more complex, and they do not need to include special characters or numbers .

    In addition, students in grades 6-12 will be required to change their password at least once a year. The exact date this requirement for each grade level will be implemented will vary and take into account the school calendar and state testing schedule. We will be working with school staff to encourage the proactive changing of passwords to reduce the impact on learning of the policy enforcement date.

    We encourage you to talk to your children about the importance of using strong and unique passphrases for their online accounts, and to help them create and remember their passphrases. For specific information about how SUSD students of any grade can change their own password, visit the SUSD IT Student Help Center

    Remember, our Help Desk is available to support students if they encounter problems with their SUSD network accounts. Call the Help Desk at 480.484.HELP (4357).

    Thank you for being our partners in safety!

    Read more at The SUSD Source

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  • Technology - January 2024

    Posted by SUSD Communications on 1/1/2024

    Reflecting on Our Service to SUSD in 2023: Device Refreshes, Repairs, and Data Privacy

    As we welcome the new year, we would like to take a moment to reflect on some of the work of our dedicated IT staff to support learning in Scottsdale Unified School District (SUSD) in 2023. Despite the challenges inherent in ensuring nearly 21,000 students have daily access to digital resources, we remain committed to providing the best possible service and solutions to our students, teachers, staff, and community.

    Here are some of the highlights of our achievements in 2023:

    • We completed 7,929 student device refreshes, ensuring that every student had access to reliable, up-to-date, and secure technology for their online learning. We followed the best practices for device refresh, such as aligning it with our budget cycle, partnering with our school staff to ensure an efficient process, and leveraging the residual value of our old devices.
    • We performed 2,674 student device repairs, minimizing the downtime and disruption caused by device malfunctions or damage. Weekly, the IT team provides a stock of repaired devices to each campus and picks up those that have been swapped out for repair, ensuring students can quickly receive a replacement from their school library or bookstore.
    • We entered into or updated 40 data privacy agreements with our third-party service providers, complying with the legal and ethical standards for student data protection. More information about these agreements can be viewed online.

    We are proud of what we accomplished in 2023, but we are not resting on our laurels. We are always looking for ways to improve our service and enhance our customer satisfaction. We welcome your feedback and suggestions on how we can do better in 2024! Click here to provide input for our leadership team to review.

    Thank you for your trust and support. We wish you a happy and prosperous new year!

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  • Technology – December 2023

    Posted by SUSD Communications on 12/1/2023

    As the winter break approaches, we want to remind you of the resources available in our online Student Help Center. 

    To access the Student Help Center, either navigate to the IT Department on the SUSD website and select Student Help Center from the menu or click here to access the Student Help Center. You will be directed to a page where you can choose from different categories of help, such as:

    • Password Reset: If your student forgets his or her password or needs to change it, you can use this option to reset it yourself. You will need to answer some questions about your student; then follow the instructions to create a new password.
    • Student Device User Guides: If your student has a district-issued device, such as a laptop or Chromebook, you can use this option to find out how to use it, set it up, or troubleshoot any issues. You will find guides, videos, and FAQs on topics such as connecting to the internet, installing software, and updating the device.
    • Accessing Learning Resources: If your student needs to access online learning platforms such as Google Classroom or the Clever application portal, you can use this option to find out how to log in and navigate the resources. In the Clever application portal, students have links to other educational resources, such as the school library, class curriculum, BrainPOP, and Discovery Education.

    If you need further assistance, you can also contact our Help Desk by phone or email. Please note, however, that the Help Desk will be closed during the winter break, from December 23, 2023, to January 7, 2024. During this time, you will not be able to reach us by phone or email. We apologize for any inconvenience this may cause and appreciate your understanding.

    We hope that the Student Help Center will make your life easier and your student’s learning experience smoother. We wish you and your family a happy and safe winter break!

    Read more at The SUSD Source

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  • Optional Device Protection Plan and Technology Fine Notifications

    Posted by SUSD Communications on 11/1/2023

    As you know, our school district provides each student with a device (Chromebooks for K-8 students and a Windows device for high school students) to support learning and engagement. These devices are valuable assets that require proper care and maintenance. When a device is damaged or lost, the district incurs a cost to repair or replace it. To help cover these costs, a fee may be charged for damage or loss of a student device.

    We understand that accidents happen, and we want to make sure that every student has access to a working device. That is why we offer an optional device protection plan that covers accidental damage. You can find more information about the device protection plan and how to enroll in it on our district website.

    With the district-wide implementation of our new communication tool, Parent Square, personalized notification of technology fines will now be sent to you through it. Our goal is to ensure that you receive timely and accurate information about any damage or loss of your student’s device.

    We appreciate your cooperation and support in ensuring that our students use their devices responsibly and respectfully. For technical support for a student device, please reach out to the IT Help Desk at 480.484.HELP (4357). Questions about fines assessed for student devices can be directed to ITSFine@susd.org.

    Read more at The SUSD Source

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  • Technology – October 2023

    Posted by SUSD Communications on 10/1/2023

    In this digital age, we all use the internet for various purposes, such as learning, working, shopping, and socializing. But the internet also poses many risks and challenges for our privacy and security. Cybercriminals are constantly looking for ways to exploit our online activities and steal our personal information, money, or identity.

    October is Cybersecurity Awareness Month, a time to learn and practice some effective strategies to stay safer online. Check out the infographic below for actionable tips to stay safe online!

    Read more at The SUSD Source

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  • Accessing Digital Learning Resources from Home

    Posted by SUSD Communications on 9/1/2023

    The SUSD IT team knows learning does not stop when the end of the school day arrives. In addition to supporting student devices traveling between home and school, we support access to digital learning resources at home. Most of these resources can be accessed within the Clever Portal. Resources linked in the Clever portal are unique to each student, based on their grade level, school, and course enrollments.

    This year, the method for students to log in to the Clever portal has changed slightly. If a student is struggling to access the Clever portal while at home, check out the How to Access Clever instructions in the SUSD Student Help Center. In addition, the IT Help Desk phone lines are open to assist you with your technology questions and issues Monday through Friday from 7 a.m. until 5 p.m. The Help Desk is closed on weekends.

    Technology Help Desk

    (480) 484-HELP (4357)

    Read more at The SUSD Source

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  • August 2023

    Posted by SUSD Communications on 8/1/2023
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